Support

We're one message away.

We reply in under 24 business hours. Pick the channel that works for you.

Frequently asked questions

  • How long does onboarding take?
    Most clubs run their first event in under 5 minutes. If you need to migrate existing data, book a demo and we'll do it together in a 30-min session.
  • Is there a trial period?
    Yes. You can start free with the Free plan (up to 16 players and signups per month). When you grow, scale to Pro without losing your data.
  • How do you bill the plans?
    Pro plans are billed monthly in MXN or USD based on your account. If you pay the annual plan, we give you 3 months free. We accept card and bank transfer.
  • Do my players pay anything?
    No. The Matchball app is free for your players; they only pay the event price to the club or organizer.
  • What happens to my data if I cancel?
    You can export your data anytime (Excel/PDF). If you cancel, we keep your information for 60 days in case you decide to come back.
Would you rather we walk you through it live?Book a 15-min demo →